Inbound IVR (Interactive Voice Response) processes calls placed by a user into a phone system.
These calls are typically 800 numbers (or equivalents), although they could also be regular local or long distance calls.
IVR is a technology that allows users to obtain information from a phone system without the assistance of an operator.
IVRs can accept input from callers, usually in the form of pressed phone keys, and can accept voice input and in some cases translate that into actions.
Database Systems Corp.(DSC) provides IVR technology including both call answering phone systems and IVR outsourcing services.
DSC also provides outbound IVR calling systems and services.
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